PrePay Technologies Limited

Financial Ombudsman decision DRN-3704199 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Thu Oct 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

V Ltd, represented by Miss M, complained because PrePay Technologies Limited, trading as Prepay Solutions and Tide (“Tide”), refused to refund it for two disputed transactions.APP scam refund refused

Miss M reported that V Ltd’s social media account had been hacked. She said someone was using it unlawfully to advertise their business.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3704199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.