Bank of Scotland Plc

Financial Ombudsman decision DRN-3702749 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr M complains Bank of Scotland plc (BoS) incorrectly placed a block on his account.Funds blocked or frozen

I consider Mr M didn’t receive the level of service I’d expect from branch staff.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3702749.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.