Bank of Scotland Plc

Financial Ombudsman decision DRN-3699251 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms M has complained that Bank of Scotland plc trading as Halifax (“Halifax”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty.Treatment in financial difficulty

Halifax acted unfairly when it continued charging overdraft interest and associated fees on Ms M’s overdraft from August 2017.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3699251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.