Topaz Finance Limited

Financial Ombudsman decision DRN-3698179 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Topaz has acknowledged it made some customer service errors by not asking for further information in February 2022, and in not replying fully to Ms G’s concerns in April 2022.Mortgage administration

Ms G has complained that Topaz Finance Limited trading as Heliodor failed to respond to correspondence sent by her and by her financial adviser (IFA).Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3698179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.