Nationwide Building Society

Financial Ombudsman decision DRN-3690179 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

He says he was misadvised and is being charged too much interest and various other charges on his credit card.Charges and fees

Mr C says that he’s a vulnerable customer due to financial difficulties.Support for vulnerable customers

Rules cited

FCA BCOBS (Banking Conduct of Business)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3690179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.