Barclays Bank Plc
Financial Ombudsman decision DRN-3688561 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Thu Nov 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays has accepted it made errors in the administration of the mortgage account and the associated correspondence it sent to Mr G1, Mrs G and Mr G2 after the balance of the mortgage had been cleared.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3688561.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.