Santander UK Plc
Financial Ombudsman decision DRN-3687023 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Card dispute or chargeback
In the Ombudsman’s words
I’ve then gone on to consider whether this transaction should have been blocked by Santander.Funds blocked or frozen
Ms D has raised two issues with regard to these transactions. The first is a disputed transaction which she asked to pursue a refund via chargeback.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3687023.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.