Barclays Bank UK PLC

Financial Ombudsman decision DRN-3686682 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Miss S complains that Barclays Bank UK PLC trading as Barclaycard closed her accountAccount closed or refused

she says her partner helped her by providing the last few digits of her phone number, but the call handler told her she didn’t pass securityIdentity checks and access

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3686682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.