Clydesdale Bank Plc
Financial Ombudsman decision DRN-3675304 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
He visited a branch with the intention of closing his passbook account but was told he would need to provide photographic identification.Account closed or refused
Mr B complains that Clydesdale Bank Plc trading as Virgin Money didn’t accept his identification when he visited a branch to close an account.Identity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3675304.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.