Santander UK Plc
Financial Ombudsman decision DRN-3674673 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Fri Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Service failure
In the Ombudsman’s words
Santander decided to close Mr T’s account and gave him 30 days’ notice.Account closed or refused
The account was blocked during the review.Funds blocked or frozen
Mr T has also told us he was badly treated by branch staff when he went into branch on two different occasionsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3674673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.