Clydesdale Bank Plc
Financial Ombudsman decision DRN-3669603 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Oct 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
pay Mr R £82 to cover fees he’s paid elsewhereCharges and fees
considering this as part of the overall complaint Mr R has made about Virgin, taking account of how long it took for the issues he’s raised to be resolvedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3669603.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.