Clydesdale Bank Plc
Financial Ombudsman decision DRN-3668589 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Miss Y complains that Clydesdale Bank Plc trading as Virgin Money didn’t provide her with the service it should have when she wanted to close her credit card account.Account closed or refused
Virgin Money said it didn’t have evidence of Miss Y’s calls or letters but accepted her testimony and agreed that it hadn’t provided Miss Y with the service it should have.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3668589.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.