Santander UK Plc
Financial Ombudsman decision DRN-3667435 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Dec 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
the estate is also unhappy Santander closed the late Mr C’s accountAccount closed or refused
Mr C’s account was restricted and subsequently blockedFunds blocked or frozen
Mr C said he informed Santander about his terminal illness and disabilitySupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3667435.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.