Arrow Global Limited

Financial Ombudsman decision DRN-3667129 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold

In the Ombudsman’s words

The complaint Mr and Mrs B have complained about a loan that they say was mis-sold to them by GE Money.Product mis-sold

Rules cited

FCA DISP (Dispute Resolution), Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3667129.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.