Barclays Bank UK PLC

Financial Ombudsman decision DRN-3663063 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Barclays did not refund the ERC.Charges and fees

Mr and Mrs D complain that Barclays Bank UK PLC wouldn’t allow them to port their mortgage and wouldn’t refund the early repayment charge (ERC) they paid.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3663063.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.