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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-3631671 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr C complains that The Co-operative Bank Plc (‘Co-op’) will not refund money he lost to an investment scam.APP scam refund refused
However, a chargeback is a voluntary scheme run by card providers such as Visa and Mastercard.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3631671.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.