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Revolut Limited
Financial Ombudsman decision DRN-3617088 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Oct 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Card dispute or chargeback, Complaint handling, Data and privacy
In the Ombudsman’s words
Blocked his account during the Christmas periodFunds blocked or frozen
Mr P complains Revolut Ltd unfairly rejected chargeback requests he madeCard dispute or chargeback
Revolut gave Mr P contradictory information at timesComplaint handling
Breached his data by replacing his account profile picture with another Revolut customerData and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3617088.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.