Topaz Finance Limited

Financial Ombudsman decision DRN-3614304 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Topaz Finance Limited refused to agree to proposals from her financial adviser (IFA) about settling her mortgage account after the mortgage expiredMortgage administration

Ms G is also unhappy about Topaz’s customer service, in particular the length of time she was put on hold during telephone calls, and about correspondence received from Topaz.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3614304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.