Cynergy Bank Limited

Financial Ombudsman decision DRN-3613588 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Data and privacy

In the Ombudsman’s words

Cynergy then wrote to Mr T on 3 September 2020, giving him 15 days’ notice of its intention to close his account.Account closed or refused

On 18 August 2020, Cynergy blocked Mr T’s account.Funds blocked or frozen

Cynergy didn’t allocate the request to the correct team, so it didn’t complete the request.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3613588.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.