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Bank of Scotland Plc
Financial Ombudsman decision DRN-3612739 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Sep 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms C complains about what happened when she asked Bank of Scotland plc (“BoS”) to redeem the secured loan and mortgage on her property. She said it repeatedly failed to confirm both securities would be released, causing great stress and jeopardising her sale.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3612739.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.