Firms › Bank of Scotland Plc ›
Bank of Scotland Plc
Financial Ombudsman decision DRN-3610031 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr G complains that Bank of Scotland won’t refund a payment for an item he returned to a retailer. He paid for the item with his Bank of Scotland credit cardCard dispute or chargeback
Halifax initially refunded Mr G’s account, but then reversed that refund when challenged by S. It told Mr G that it was satisfied there were no grounds for a refund.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3610031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.