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Cabot Credit Management Group Limited

Financial Ombudsman decision DRN-3609960 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

remove the legal fees – totalling £858 - from the balance of Mrs S’ account.Charges and fees

Mrs W remains unhappy that Cabot didn’t do more in relation to Mrs S’ vulnerabilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3609960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.