Clydesdale Bank Plc
Financial Ombudsman decision DRN-3609032 Upheld
Upheldoutcome, as published by the Ombudsman
£478redress stated in the decision
Wed Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Virgin Money said that because B had set out the cancellation terms in the booking agreement and that this hadn’t been adhered to, it had no grounds to claim back the money via the MasterCard chargeback scheme.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3609032.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.