Lloyds Bank PLC

Financial Ombudsman decision DRN-3607953 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Card dispute or chargeback

In the Ombudsman’s words

and its decision to close her account.Account closed or refused

Miss M complains about how Lloyds Bank PLC (Lloyds) handled a chargeback she raisedCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3607953.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.