Bank of Scotland Plc

Financial Ombudsman decision DRN-3607308 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

They have also told us that, when their fixed interest rate product finished in 2009, they were told they couldn’t have a new one and would have to apply for a new mortgage.Interest and rates

The complaint was referred to me and I issued a decision setting out our jurisdiction on 20 July 2022. I concluded that we were only able to consider Mr P and Mrs W’s ongoing concern about being left on SVR and not being offered alternatives by BoS over the six years from June 2015.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3607308.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.