Bank of Scotland Plc

Financial Ombudsman decision DRN-3605259 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Wed Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Miss M complains that Bank of Scotland plc trading as Halifax told her ex-partner that she wanted to switch to a new fixed interest rate product on their joint mortgageMortgage administration

Halifax, as the expert here, ought to be aware of the issues around domestic abuse and take care not to pass on information that might be intended to cause the victim of abuse distress.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3605259.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.