Starling Bank Limited

Financial Ombudsman decision DRN-3603411 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Payment delayed or failed, Data and privacy

In the Ombudsman’s words

blocked and closed his accountAccount closed or refused

blocked and closed his accountFunds blocked or frozen

delayed returning other funds to Mr TPayment delayed or failed

delay in providing the DSAR documentsData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3603411.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.