Barclays Bank Plc
Financial Ombudsman decision DRN-3601900 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Miss C complains that Barclays Bank Plc didn’t do enough to protect her from the financial loss caused by a cryptocurrency scammer.APP scam refund refused
Barclays made attempts to recover her payments via the Visa chargeback scheme.Card dispute or chargeback
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3601900.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.