Bank of Scotland Plc

Financial Ombudsman decision DRN-3601884 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Sep 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

they were denied a new interest rate product when they initially asked in 2020Interest and rates

Mr and Mrs B’s complaint is about their mortgage with Bank of Scotland plc (BoS)Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3601884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.