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Bank of Scotland Plc
Financial Ombudsman decision DRN-3596769 Not upheld
Not upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Tue Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint in less detail than it’s been presented. ... Mr and Mrs H have complained about the length of time taken by Bank of Scotland Plc (trading as Halifax) to agree an application for them to port (transfer) their mortgage onto a new property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3596769.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.