Bank of Scotland Plc

Financial Ombudsman decision DRN-3592794 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,681redress stated in the decision

Thu Nov 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Lloyds successfully processed the chargeback claim for £135.36.Card dispute or chargeback

I accept Lloyds’ call handler may initially have told Mr O that he’d brought the claim in time, but this was incorrect advice.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3592794.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.