Nationwide Building Society

Financial Ombudsman decision DRN-3591199 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mrs F complains that Nationwide Building Society closed her accounts and returned funds to its source.Account closed or refused

Nationwide restricted the account while it carried out an investigation.Funds blocked or frozen

Nationwide accepts that the initial block prevented Mrs F paying direct debits. It says it shouldn’t have done this. As a result, one of Mrs F’s direct debits went unpaid.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3591199.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.