HSBC Bank plc

Financial Ombudsman decision DRN-3588478 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

As a result of its review it decided to close all of Miss C’s accounts and also record a fraud prevention marker against Miss C.Account closed or refused

HSBC subsequently received notifications from the banks which sent some of the funds confirming that its customers had been scammed into making the transfers into Miss C’s account. HSBC placed a block on Miss C’s account while it conducted a review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3588478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.