Santander UK Plc
Financial Ombudsman decision DRN-3587132 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Aug 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
over seventy separate transactions were made from Mr X’s account which he says he didn’t authoriseUnauthorised transaction
Santander had blocked Mr X’s account in October 2018Funds blocked or frozen
Rules cited
Payment Services Regulations 2017, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3587132.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.