Bank of Scotland Plc

Financial Ombudsman decision DRN-3585734 Not upheld

Not upheldoutcome, as published by the Ombudsman

£658redress stated in the decision

Tue Nov 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

unfairly withdrawn access to her credit card accountAccount closed or refused

Miss M complains Bank of Scotland plc trading as Halifax provided her with poor service during the Covid pandemicService failure

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3585734.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.