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Bank of Scotland Plc

Financial Ombudsman decision DRN-3583843 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Halifax said that at the time Mr A applied, it wouldn’t lend more than 85% of the share being purchased, on a shared ownership property. And it wouldn’t lend over 85% unless someone’s credit score was high enough. It confirmed that Mr A’s credit score was high enough for lending over 85%, the problem was just the sort of property he was buying.Credit file reporting

Mr A complains that Bank of Scotland plc trading as Halifax told him he couldn’t qualify for a mortgage with only a 5% deposit, because of his credit file.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3583843.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.