Ald Automotive Limited

Financial Ombudsman decision DRN-3576735 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr P is unhappy with the charges Ald Automotive Limited (“Ald Automotive”) applied when he handed back a car he acquired under a hire agreement.Charges and fees

Mr P has also referenced guidance around vulnerable customers which was published by the FCA, after he had returned the car.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3576735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.