HSBC UK Bank Plc
Financial Ombudsman decision DRN-3573298 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jul 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
HSBC wrote to Mr S explaining it was closing his account with immediate effectAccount closed or refused
HSBC applied a block on Mr S’ account in January 2020 after initiating a ‘Safeguard’ review.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3573298.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.