Bank of Scotland Plc

Financial Ombudsman decision DRN-3568582 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

he said that he had been experiencing financial difficulties since 2017 and that Halifax had not done enough to help himTreatment in financial difficulty

Mr D complained to Bank of Scotland plc (trading as Halifax) about the charges that had been applied to his account for using his overdraftCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3568582.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.