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Financial Ombudsman decision DRN-3564865 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jul 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Pockit placed Mr B’s account under review in late May 2021 and placed a restriction on it.Funds blocked or frozen

The crux of Mr B’s complaint is that funds were not returned to Miss S when Pockit said it had – and by being deprived of these funds, he’s suffered severe distress and inconvenience.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3564865.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.