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PrePay Technologies Limited
Financial Ombudsman decision DRN-3563608 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
failed to refund several transactions that they didn’t recognise from their accountUnauthorised transaction
A also complain a payment was delayedPayment delayed or failed
Rules cited
Payment Services Regulations 2017, Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3563608.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.