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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3554276 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Tesco Bank took a business decision to close Mrs H’s account due to inactivityAccount closed or refused

Tesco Bank has explained that when it closed the account on 12 November 2021 it withdrew , as part of its closure process, online access to the accountFunds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3554276.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.