Barclays Bank UK PLC

Financial Ombudsman decision DRN-3549875 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,600redress stated in the decision

Wed Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

When he did so, Barclays charged him the product fee three times.Charges and fees

Mr D complains that he is being chased for arrears by Barclays Bank UK PLC (“Barclays”) which he doesn’t believe he owes as he was offered a payment arrangement during the pandemic.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3549875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.