Clydesdale Bank Plc
Financial Ombudsman decision DRN-3549154 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jul 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
The complaint Mr and Mrs D complain that Clydesdale Bank Plc (trading as Virgin Money) unfairly declined their mortgage porting application due to a temporary change in policy.Mortgage administration
Clydesdale accepts that it should have told Mr and Mrs D about the temporary change to its lending criteria sooner (at the time of AIP).Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3549154.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.