Bank of Scotland Plc

Financial Ombudsman decision DRN-3544806 Upheld

Upheldoutcome, as published by the Ombudsman

£78redress stated in the decision

Wed Jul 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Halifax blocked Mr H’s account on 29 October 2020Funds blocked or frozen

Halifax accepted that they had provided poor customer serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3544806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.