Santander UK Plc
Financial Ombudsman decision DRN-3542733 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Fri Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Mrs K and Mr P said they have now lost out on fees that they paid during the application process.Charges and fees
Mrs K and Mr P complain that Santander UK Plc (“Santander”) unfairly declined their application to port their mortgage product to a new property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3542733.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.