Barclays Bank Plc
Financial Ombudsman decision DRN-3534464 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Wed Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
She said Barclay’s actions were a serious GDPR (General Data Protection Regulation) breach which needed investigating.Data and privacy
Barclaycard have confirmed that although the address on Miss L’s Barclaycard account had been correctly updated, the change hadn’t been applied to her records across the wider Barclays Group.Service failure
Rules cited
UK GDPR / Data Protection Act 2018
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3534464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.