HSBC UK Bank Plc
Financial Ombudsman decision DRN-3534285 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Thu Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
F, a limited company, complains HSBC UK Bank Plc unfairly closed its accountsAccount closed or refused
HSBC should refund any account charges which they applied during the time F couldn’t use the current account due to HSBC’s error.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3534285.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.