Santander UK Plc
Financial Ombudsman decision DRN-3528071 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees, Credit file reporting, Service failure
In the Ombudsman’s words
Santander UK Plc unfairly removed an overdraft and later closed its business accounts.Account closed or refused
He asked Santander to consider refunding a sizeable amount of charges.Charges and fees
Santander recorded a default marker in relation to the overdraftCredit file reporting
overall, they provided a poor service and failed to offer it appropriate support.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3528071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.