MONZO BANK LIMITED
Financial Ombudsman decision DRN-3520384 Not upheld
Not upheldoutcome, as published by the Ombudsman
£348redress stated in the decision
Mon Jul 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Mr R complained because Monzo Bank Limited refused to refund him for transactions which he said he didn’t authorise.Unauthorised transaction
And it closed Mr R’s account immediately on 9 June.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3520384.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.